Cancellation, Refund & Exchange Policy
At Kasturi Paithani, we carefully inspect and pack orders before dispatch. Please read this policy carefully before placing an order.
1. General Return Policy
Kasturi Paithani does not offer general returns or exchanges for change of mind, colour preference, design preference, size preference or personal choice.
Orders cannot be returned merely because the customer has changed their mind after receiving the product.
2. Damaged Product
If the product received by the customer is damaged, the customer must inform Kasturi Paithani within 2–3 days of receiving the parcel.
To report a damaged product, customers must contact us through our official WhatsApp number or customer-support channels.
+91 9588678406
Customers may be required to provide:
Order number
Photographs of the parcel
Photographs/videos showing the damage
Unboxing video, where available
Photographs of the product and packaging
Other information reasonably required to verify the issue
We may review the submitted information before approving an exchange.
3. Exchange for Damaged Products
If the product is verified as damaged due to an issue attributable to the order or handling before delivery, Kasturi Paithani may provide an exchange or other appropriate resolution, subject to product availability and applicable law.
Exchange approval is subject to verification.
If the same product is unavailable, Kasturi Paithani may contact the customer regarding an appropriate alternative resolution.
4. Time Limit for Damage Claims
Damage-related claims must be reported within 2–3 days from the date of delivery.
Claims submitted after this period may not be accepted.
5. Non-Returnable / Non-Exchangeable Products
The following products are generally not eligible for return or exchange:
Products that have been used or worn
Products that have been washed or altered
Customized or altered sarees
Stitched blouse products
Products damaged after delivery due to customer handling
Products without their original packaging, where the packaging is necessary for verification
Sale or discounted products
Products returned due to change of mind or personal preference
This does not affect any rights available to consumers under applicable law.
6. Cancellation
Customers should contact Kasturi Paithani as soon as possible if they wish to request cancellation of an order.
Cancellation requests are subject to the stage of order processing and dispatch.
Once an order has been processed or dispatched, cancellation may not be possible.
Where cancellation and refund are approved, the refund will normally be made to the original payment method, subject to applicable payment-provider and banking timelines.
7. Refunds
Where a refund is approved, the refund will normally be processed to the original payment method used for the purchase.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
8. COD Orders
For Cash on Delivery orders, customers should accept delivery only when they intend to complete the purchase.
COD orders may be subject to verification before dispatch.
9. Important
Customers are strongly advised to record an unboxing video immediately after receiving the parcel, especially for high-value orders.
An unboxing video can assist us in investigating any dispute concerning damage, missing items or packaging condition.
However, the absence of an unboxing video does not by itself determine whether a consumer's claim is valid; each complaint may be reviewed based on the available evidence and applicable law.
For assistance:
WhatsApp: +91 9588678406
Phone: +91 9588678406 / +91 9226743021
Email: kasturipaithani@gmail.com