How can I place an order?
You can browse products on KasturiPaithani.com and place an order through our website checkout.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders and locations.
Do you ship across India?
Yes. We ship to locations across India through available courier and logistics partners.
Do you ship internationally?
Yes. We ship eligible products to selected international destinations.
International customers may be responsible for applicable customs duties, import taxes and local charges unless expressly stated otherwise.
Can I return a saree if I change my mind?
General returns are not available for change of mind, personal preference, colour preference or design preference.
Please read our Cancellation, Refund & Exchange Policy before ordering.
What if my saree arrives damaged?
Contact us within 2–3 days of receiving the parcel through our official WhatsApp number:
+91 9588678406
Please provide your order number and photographs/videos of the product and packaging. An unboxing video is strongly recommended.
Can customized or altered products be exchanged?
Customized or altered products are generally not eligible for return or exchange, subject to applicable law.
Can stitched blouse products be exchanged?
Stitched blouse products are generally not eligible for return or exchange, subject to applicable law.
Can sale products be exchanged?
Sale and discounted products are generally not eligible for return or exchange, subject to applicable law.
Which payment methods are available?
We offer online payment methods supported by our payment gateway and Cash on Delivery for eligible orders.
Online payments are currently processed through Razorpay.
How can I contact customer support?
WhatsApp: +91 9588678406
Phone: +91 9588678406 / +91 9226743021
Email: kasturipaithani@gmail.com
How can I verify whether an online advertisement is genuine?
Always verify that the order is being placed through:
Do not make payments to unknown numbers or accounts based only on social-media advertisements.
Where is Kasturi Paithani located?
Kasturi Paithani
Ganga Darwaja Road
Yeola, Maharashtra – 423401
India
Who is the Grievance Officer?
Tushar Khanapure
Email: tusharkhanapure18@gmail.com
Phone: +91 9588678406 / +91 9226743021