Grievance Redressal Policy

At Kasturi Paithani, we are committed to addressing customer concerns fairly and promptly.

If you have a complaint or grievance relating to a product, order, payment, delivery, exchange, refund or any other matter concerning your purchase from our website, you may contact our Grievance Officer using the details below.

Grievance Officer

Name: Tushar Khanapure
Designation: Grievance Officer
Email: tusharkhanapure18@gmail.com
Customer Support: +91 9588678406 / +91 9226743021

Business Address:

Kasturi Paithani
Ganga Darwaja Road
Yeola, Maharashtra
PIN Code – 423401
India

How to Submit a Grievance

Please include the following information wherever applicable:

• Customer name

• Order number

• Registered mobile number

• Email address

• Date of purchase

• Details of the complaint

• Photographs or videos of the product, where relevant

• Any other information necessary to investigate the issue

We will acknowledge consumer complaints within the applicable period and endeavour to resolve grievances within the time prescribed under applicable law.

We may request additional information or evidence where necessary to investigate a complaint.

Nothing in this grievance procedure limits or excludes any rights or remedies available to consumers under applicable Indian law.

Last Updated: September 2026